Return Policy

We have carefully tested every pre-owned item in our store, and guarantee each item is in great condition and guarantee each item to work 100%. We test every item we sell twice; first when it enters our inventory and second before we place it on our website for our Customers to purchase. Our NeverFail guarantee provides complete protection of our items during the 30-day warranty period. We always ensure your complete satisfaction with our money back guarantee.

If for some reason, an item you receive is in unsatisfactory condition, send us an email to customerservice@laptopaid.com including your order number, and what is wrong with the item.

We must be contacted within 30 days of receiving the product to request a Return Merchandise Authorization Form. All products must receive authorization to return prior to being returned.

Be certain to verify that all items you decide purchase are compatible with your laptop prior to making your purchase. Items that are purchased by mistake may also be returned, but are subject to a 15% restocking fee if a refund is requested. For items purchased by mistake, the 15% restocking fee may be waived if Buyer chooses to accept store credit. Our expert Customer Service staff can assist if you if you are unsure about laptop replacement part compatibility by sending an email to customerservice@laptopaid.com.

All returns must be received within 5 business days of receiving return authorization, and must include a properly completed Return Merchandise Authorization Form. Return packages may be refused if received outside of 5 business days from receiving authorization, or if a properly completed Return Merchandise Authorization Form is not included in the package.

All Replacements, Refunds, and Store Credit are granted once the product has been returned in its original condition, and may be denied if the product has been altered from its original condition.